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Since we launched the website in 2001, we have been touched and delighted to have received many compliments, both on our service and the website itself. Here are a range of the emails we have been sent..... |
| Dear Jacqui I received my bag the other day and just wanted to say that I'm thrilled to bits with it! Thanks for packing it so well too! Best wishes Claire Eastwood, Lancashire Oct 2001 (Bibi) |
Dear Jacqui Thanks for your reply - I received the purse this morning and am delighted with it. Thank you for sending it so promptly. I shall browse your site regularly! Regards Lisa Mills, France Oct 2001 (T7222 purse/wallet) |
| Dear Jacqui The briefcase arrived this morning. I am delighted with it and the service I have received, thank you. Regards Brian Ham Nov 2001 |
Thankyou for returning my call today, I
would like to buy the bag that we spoke about and again
thankyou for your help, I was very impressed with your
customer service. Regards Emma Fairclough April 2002 |
| Hi Jacqui Just to say I received my bag yesterday and I am very pleased indeed with it - it is lovely. Thankyou so much. Regards Christine Hammond, Isle of Wight September 2002 (Frankie) |
Dear Jacqui, Thank you very much for sending me the purse and "spare" Scottie dog. You really have gone beyond the bounds of customer service for such a relatively small sum in return. My wife will be delighted with both. I intend making the scottie into a keyring for her. Yours sincerely Andrew Gallant, Rutland March 2003 (Scottie purse) |
| Jacqui I received my Radley bag yesterday and it is beautiful, I'm not surprised how quickly they have all sold out! Thank you for having these on your website, I wouldn't have been able to get one otherwise! I will be visiting your website again soon, to see the new ranges available! Many thanks Kate Stanley April 2003 (Gone Fishin’) |
Dear Jacqui I have received the parcel last Sat. The bags are really lovely. I was wondering whether you have leather keychains to match in black. I also need a small business card holder. Let me know if you carry any. Thank you Marlene Vella, Malta May 2003 (Lucy, t7153 purse, n10 wallet, Magellan pouch, desktop credit card holder) |
| Hi I would just like to say a big thank you for despatching my purchase as swiftly as you have done. I am delighted with it and best of all its here in time for the weekend hopping expedition. I look forward to making my next purchase from Jacqui's Bags. Again many thanks, regards, Sharon Cumming, Glasgow April 2003 (Bibi) |
Hi Just to let you know my bags have arrived, just what i wanted, many thanks. Regards Anne McLeish May 2003 |
| Dear Sir/Madam, I have just received my briefcase which is really brilliant. Thanks once again for your excellent service, Yours, Vasilios Paschaleris, Greece May 2003 (Kavanagh) |
Hello Sincere thanks for the order which has just arrived, safely - superb delivery! It has been passed on to the 'bride-to-be', who is over the moon, because she couldn't find this design anywhere else! We'll be keeping an eye on your site! Thanks again. Evelyn Salter, Chippenham May & June 2003 (4 Beachcombers, 2 Scottie purses) |
| I received my Radley handbag on Saturday morning, so
many thanks indeed. I am delighted with it. I
am pleased that I have found your website and that I
saved £12 by buying it from you rather than from
Dingles. All the best. Have a great summer. Jillian, Exeter June 2003 (Babette) |
Dear Jacqui This is just to confirm that the radley bag arrived yesterday and I am delighted with it - hope my friend (it's her 60th birthday!) likes it too. Thanks for your efficiency. Hope to do business with you again soon. Best wishes Hilda Frewin, Aberdeen July 2003 (Petula, Scottie purse) |
| Many thanks for the bag. It arrived today -
very efficient - and it's beautiful!! Andrea Nuttall, Yorkshire July 2003 (Babette) |
Dear Jacqui, I have today collected your parcel containing my new Mexico bag and would like to tell you I am delighted with it. Please accept my thanks for your speedy and efficient service. I am also very impressed with the whopping £20 difference between your price and that of another company which also advertises that Radley bag on the Internet. Your company deserves to succeed! Thanks again Sheila Cumming, Surrey July 2003 (Mexico) |
| Jacqui I received my Radley bag on Friday. It is delightful, such fun I was very pleased. Thank you for your excellent service it is very much appreciated. If possible would you let me know when the new summer Radley picture bag is ready next year? Thanks again, Jenny Styles August 2003 (By the fire) |
Hi Jacqui Just to let you know that I received my By the fire bag this morning and its FAB....roll on the cold weather then I can use it!! Thanks for the prompt service. Regards, Wendy August 2003 (By the fire) |
| Dear Jacqui Just to say my bag arrived this morning. I am very pleased with it and the service I received. It was also packed really well. I will certainly be visiting your website again soon. Many thanks Hilary Bradshaw , Yorkshire August 2003 (Punch) |
Hi, I would just like to say many, many thanks for an exceptional service.All the very best Marylyn Spencer, Middlesex September 2003 (Sylvie, Scottie purse) |
| Dear Jacqui, I wanted to let you know my new Radley bag arrived yesterday (I ordered Punch) and I love it! It's so well made. Thank you again for your great customer service. I'm sure I'll return for another purchase or two. Vicki Umhofer, USA September 2003 (Punch) |
Jacqui Thank you soo much for the little Radley bags I bought from you the other wee. I bought them as gifts for friends and they loved them. Now I'm jealous and may buy one for myself! Think the range is wonderful and prices are great too. Once again, thanks Sarah Carswell, Derbyshire Sept/October 2003 (3 Old Faithful, 1 Pippa) |
| Dear Jacqui, Just a short note to say thank you very much for your excellent service. I received my bag on Wednesday and I am so pleased with it - it really is a work of art! I am very much looking forward to showing it off now! Keep up the good work. You saved me at least £10 off the price of the bag, had I bought it in my main department store. I will sure to keep browsing your site for more - you can never have too many bags! Many thanks again, Laura Morrison October 2003 (By the Fire) |
Dear Jacqui I just wanted to let you know that the bag arrived today...perfect! Thanks a lot Have you got the brown ones in yet, or anything similiar? Helen Claussen, Germany October 2003 (Cherry) |
| Dear Jacqui Received today - super service - will keep looking and visiting. Many thanks Deborah Burbridge, Cambridgeshire November 2003 (Old faithful, By the fire, Daisy) |
Dear Jacqui Thank you so much for sending my bag to me so quickly. I placed my order Saturday night, and received my bag on Tuesday - I've never had anything supplied so fast! Happy Christmas to all of you and congrats on being a first class website and service! Kind regards Karen Rocks, Essex November 2003 (Old faithful) |
| Dear Jacqui, Thanks so much for getting in touch. It was lovely to talk with you this morning. It was only later I realised it was Sunday morning, so I hope it wasn't inappropriate. I'm delighted to get the bag and I'll spread the good news about your website. Happy Christmas and of course a prosperous new year. Catherine O'Hara, Northern Ireland |
Dear Jacqui, I wanted to let you know how pleased I was that the Radley bag I ordered from yourselves arrived last week. You guys really saved my skin! A big thank you to everyone who helped with this order. Regards Susan Gracie, Hertfordshire December 2003 (By the Fire) |
| Hi, I just wanted to let you know that the bibi bag I
ordered online has arrived safely. I was impressed at how
quickly it arrived, given it's so close to Christmas.
This is now one less Christmas present to worry about! Thank you again, Matthew Wilson, Oxfordshire December 2003 (Bibi) |
Hello, I'm sending you this email to say
thank you for sending my Bibi bodybag so promptly. I've
been a bit under the weather and my son has chicken pox
so when I got it it really cheered me up. Thank you again Mrs S Chant January 2204 (Bibi) |
| Many, many thanks from a very satisfied
customer! Purse was received very quickly & well
packaged, an excellent service! Will certainly keep you
in mind. Janet Doggett February 2004 (Scottie purse) |
Spoke to you on Monday and got my bag today.
It’s lovely and thanks for the great service.
I’ll cheerfully buy from you again and recommend you
to everybody in sight! Thanks again Ms B, West Sussex February 2004 |
| Dear Jacqui - I really do appreciate the effort that
you went to. The bag arrived Saturday morning at about 10:30 and by 10:45 it was swinging on my shoulder on the way to the shops! Will definitely remember you for future! Thanks again Marie-Claire Rees February 2004 (Babette) |
Hi Jacqui - Thank you so much you are a real
star. The passport holder is really fab, just what
I need to keep the important documents together whilst I
am away. All of the girls in the office think it is
wonderful, they should be checking out your website soon!
I have told them how helpful you have been in keeping me
updated in the progress of my order and how impressed I
have been with your service. A huge thank you Denise Lloyd-Bass March 2004 (Passport holder) |
| Hi Jacqui, Just a quick note to say thank you
for all your help concerning the pursel. My mum received
it this morning and she loved it! Was really impressed
with how helpful you were and the fact you weren't just
interested in making money! We will definitely be using
you again. Thanks Claire April 2004 (purse 81260) |
I just wanted to say that I received my bag yesterday
and I am delighted. I also wanted to commend you on
your excellent customer service. I really
appreciated being kept updated and was thrilled with my
little bottle of Radley's leather cream. Thank you again Tracey Bray April 2004 (Bonnie) |
| Dear Jacqui, First of all I would just like to
thank you for the bag, my girlfriend is chuffed to bits
with it. And also thank you for the call letting me now
that the bag was going to be a little bit delayed. That
was really good of you to do that, and it shows just how
good your customer service is. I have already got my
girlfriend hooked to your web site, so expect some
orders from her, and i will highly recommend you to
others as well. Thank you once again. Martin Jones, Manchester April 2004 |
Dear Jacqui What wonderful service I have received from your company and in particular from the very kind gentleman to whom I spoke yesterday afternoon. I arrived at work at 07:00 this morning to find my beautiful new Jacky Backpack already waiting for me (when you describe this as the "intelligent" backpack you aren't kidding, all those compartments and pockets are a dream). I could not have wished for a more pleasant, efficient and speedy shopping experience, and I won't hesitate to recommend you to anyone I come across who is looking for a new handbag. Yours with sincerest best regards Elsie Boxall-Rayner, Berkshire May 2004 (Jacky) |
| Thanks Jacqui - both products are fantastic -
many thanks. I now know where to send the other half for
pressies in the future!!! Susan Wilkinson, Norwich July 2004 (In The garden bag and purse) |
Hi - Many thanks for the quick response in sending
out my purse. Also what a super website you have got,
it's so easy to negotiate. I shall certainly recommend
you and I hope to be buying a bag for myself shortly. Mary Denton, Hull August 2004 (In The Garden purse) |
| Dear Jacqui, Just to let you know that I received the
package today. Thank you very much for such a
speedy service. The items are absolutely
lovely. Susanne Lee, Germany August 2004 (Phone Case and In The Garden purse) |
Great bag, great service Many Thanks Margaret Walters, Hertfordshire September 2004, Tesa |
| Dear Jacqui - Thank you so much for the
handbag that I ordered from your website. I
was amazed how quickly it arrived and I am thrilled to
bits with it. It is just what I have been looking
for. I have recommended you to all my work
colleagues and when I told them about the time it took
for delivery thay too agreed that it was really
good. I just thought that you should know how
pleased I am. Many, many thanks Rebecca Glover January 2005 |
I would just like to thank you, once again, for a
lovely bag. I've just bought a light pink body bag
(Radley) and am so happy with it. This is my second
bag from you and am delighted with the quick delivery and
service. I have found a few more
websites that sell Radley bags, but you are the
best. Thanks again Kay Saxton March 2005 |
| Many thanks Jacqui for a very speedy delivery of a
Radley make-up bag. Your service is quite outstanding.
The bag will go down a storm, making a birthday girl very
happy! Andy Birtwistle, Hertfordshire April 2005 |
I just thought I'd give some feedback on your
excellent service. I have ordered 2 bags from you
now, both on-line on a Saturday and received them by the
Tuesday, securely packaged. I don't think anyone
could ask for a better service. I would feel
confident in recommending you to anyone. Thanks very
much. Nicola Young Co. Durham May 2005 |
| Hi Jacqui - I received my bag today and I'm
thrilled with it. I wanted to thank you for your service
and keeping me informed of the progress of my
order. I will be recommending you to friends, as the
personal touch you provide makes such a difference. Regards Valerie Pirie May 2005, Belinda |
I have recently made a few purchases on-line for
Radley bags & purses. Your website offers the best
prices for Radley bags that I've managed to find, and
believe me i've looked! Added to the fact that you don't charge delivery, you're on to a winner. I've recommended you to all my friends, family and I will be using you again at the end of the month (when I get paid!). Excellent customer service with your notes on the compliment slips, great when you make a faceless purchase over the internet, nice touch. Just thought I'd drop you a line to say thanks. Alison Lock May 2005 |
| I would like to thank you for the excellent service
you gave on my recent order. I've had gifts
bought for me from yourselves but this was the first time
I'd placed an order. From the 2 phone calls to me
concerning stock availability, to the very clear delivery
instructions written on the package, not to mention the
prompt delivery, all add up to the best service I have
received from any previous online ordering I have done,
including large national companies. Jackie Harvey June 2005 |
Hi, After I bought on of your bags I was so
pleased with the service and speed that I passed your
name and website onto a few of my friends. I hope
that they get in touch with you soon, I think that Mrs
Kim Denby has already contacted you. Thanks again
for your speed and friendlyness Yvonne Satterthwaite, Cumbria July 2005 |
| Thank you for sending me the lovely bag I
ordered in time for my holiday. I was so pleased with the
bag and the quick delivery. Wonderful customer care Heather Clare July 2005, Florence |
I placed an order on Thursday and received this on
Saturday I just wanted to say that this was excellent
service and I will definitely buy from this website
again. Many thanks Nicola Ennis, King's Lynn July 2005 |
| Hello Jacqui - Just to say thank you for my handbag
received today. Now I can't wait to go home and
move into it!!!! I recently bought a new bag which is
driving me mad - can't find a thing! Talked into it
by two men!!!! Gayle is much more like my old one
which was a disgrace and I had to bin. Many thanks for an
excellent service. Sue Scott August 2005, Gayle |
Purse was fantastic, a big hit. Thank-you for
a great hassle-free transaction, once again. Steve Hirst September 2005, purse |
| Dear Jacqui - Just to let you know that my
bag arrived this morning and it is absolutely beautiful! Thanks you for your swift delivery and excellent service. The note packed with the bag was a really thoughtful touch. I shall definitely be using your site again Janet Waterfield October 2005, Henrietta |
Jacqui - Just a note to say that the bag arrived
yesterday and my wife is delighted with it, so it was
worth the wait. Thanks for all your efforts they
paid off in the end!!. I will definitely be visiting your
site in future (my wife is a big Radley fan) I have
already recommended your services to some of her friends
(and more importantly their other halves!!) and will
continue to do so. Tom Donohoe November 2005 |
| Hi Jacqui - I just wanted to take this opportunity to
say thank-you for your help with my enquiry and to let
you know that my friend loved the bag that I got for her
from your website. I was very impressed with the speed with which you replied to my email and also the speed that I received the bag. Because of this I have recommended your website to many of my friends as I am a firm believer that a girl can never have too many handbags! Alix Wilson November 2005, Friends |
My bag was delivered this morning, what a
wonderfully hassle free purchase, it's a Christmas
present for my daughter-in-law and she`s going to love it
thank you very much, I shall definitely use you again and
will tell others about you Berni Shand November 2005 |
| Jacqui - Can I take this opportunity to thank
you and all your team for your help in delivering the
“Tassie” bag. During this experience we have
found you and your staff to be courteous, friendly and
very co-operative. Shopping with you has been a pleasure,
and we will not hesitate to use your services again. John & Sue Bartram, Tassie December 2005 |
Dear Jacqui - Thank you very much for your great
service. It makes such a difference these days when
companies care about their customers. Susan McLintock, Slough December 2005 |
| Jacqui - Just a quick note to
say many thanks for helping me out on Wednesday by
sending me a bag that was on my daughters wish
list for Christmas. I had originally decided
that I had already spent enough on her pressies this
year but my conscience got the better of me hence my call
to you at the eleventh hour, it was well worth it in the
end, her face was a picture when she opened it on
Christmas day. So many thanks once again, your
customer service was exceptional. Jill Betts December 2005 |
Hi Jacqui - Could I
just say, I have been so impressed with the speed of
service with both my orders. I am not able to go
out and about shopping and it's been great to receive my
orders only two days after ordering each time and so well
packed as well. Karen, Scotland January 2006 |
| I am just writing to thank you for incredibly
fast service that I received from you. I only spoke to
you on Thursday at lunch time and I received the 3 bags
that I ordered, all beautifully wrapped, first thing
Friday morning. I have recommended your site to my
friends and colleagues and I will certainly be buying
more items from you in the future. Julie McCaffer January 2006 |
Jacqui - The wallet just arrived, I love it, the
colour is perfect and I'm about to put all my bits in it.
Thank you so much for all the emails and the speedy
delivery. I will be recommending you and your site to all
my friends.Hope to do business again soon. Lee Kutner, Dublin January 2006 |
| Its not very often that you get polite, fast and
friendly service in shop nowadays but yesterday I
telephoned you shop and queried if you had a Radley
travel wallet, I spoke to Rosie who was so freindly and
polite. I received the Travel wallet this morning (bionic
service I say) together with a little note saying enjoy
your travel wallet. Thank you so much. I have a
wide range of Radley and have always obtained them
from another shop on the internet, they are no way near
as fast and you cannot speak to anybody only by email. I
will use you in future - keep it up it is appreciated.
Thank you again Rachel Bunce January 2006 |
Really good website - nice and easy to use.
I'll be back! Many thanks! Matt Crookes February 2006 |
| Dear Jacqui - Just to let you know that I am
now in receipt of my Petra Radley handbag. Thank you for
the prompt delivery and careful packaging. I shall
enjoy using it and will definitely let my friends know
where I purchased it from. Many thanks again Julia Collier March 2006, Petra |
Thank you for my Radley bag and Purse. They arrived
1st thing this morning. Excellent service. I am going
away on Tuesday for a short break and shall feel
wonderful with my new bag and purse. I feel confident if
ever I want to treat myself again that you can deliver
such speedy delivery and excellent service. I would be
happy to recommend ou buisness to my friends and
relations. Kind regards Valerie Scanlon, Ripon March 2006, Ruby + purse |
| Just wanted to let you know how thrilled I was to
receive my bag this morning. I am so impressed with
your excellent, prompt service. I will have no
hesitation in ordering from you again, and recommending
you to others. Many thanks Carolyn Richards June 2006, Petal |
Thanks very much for your prompt and
efficient service. The bag arrived on Friday. My wife is
delighted and already planning her next purchase! I have
contacted the Bank Manager for an increased overdraft! Tim Harrison June 2006, Dotty |
| Hi Jacqui - Many thanks for my 'Louise' bag,
thrilled to bits, this is the second bag I have bought
off you, I had the 'Florence' bag for Valentines off my
hubbie. I would like to say that the service has been
fantastic on both occasions and I will only buy
my Radley bags off you in the future. I also
recommend you to everybody who comments on my bags.
Many thanks Catherine Harryman July 2006, Louise |
Hi there. Thank you so much for following up my
query, I really appreciate it. Obviously you care about
your customers; I will certainly visit again and recommend your website to friends. Many thanks, Emily Vue June 2006, Petal |
| Hi Jacqui - Just wanted to thank you so much for such
excellent service! The bags arrived safely yesterday and
are gorgeous! My sister and I will now have to argue over
whos having which colour!!! Caroline Chronnell July 2006, Ella (black & ivory!) |
Ladies - Thank you for the help and
assistance you gave me this morning. I travelled
down from Biggleswade with hubby and daughter in tow to
have a look at your shop and your bags. Your little
shop really is handbag paradise. I decided on a
pink body bag which I purchased for a very reasonable
price in the sale. Half way round the shopping
centre, I changed my mind - same bag - different
colour. Called back and you kindly changed it to
the butter one. Now leather polished by hubby and
hanging in my hall with all my wordly goods in! We
shall certainly be back to the shop and will be keeping
an eye on your website. Thanks again Donna Richards, Bedfordshire July 2006 |
| Jacqui - I just thought I'd send you a quick
email as I collected the Radley bag from your shop today.
I am so very grateful that you were able to get the bag
in for me. I must say that you provided such an amazing
level of customer service, I am very impressed at the
speed you were able to get this bag in stock and the way you kept me informed all the way through was appreciated. Once again, thank you very much, I am more than impressed. Hayley Gordon August 2006, overnight bag |
Thank you very much for your swift despatch of my
recent order. My Radley bag arrived this morning, in
perfect condition. I will definitely be shopping with you
again in the future. Thanks once again. Val Illingworth August 2006, Ella |
| Just to say that I have just received my bag and I
LOVE it! Thank you for such wonderful and friendly
service. I'll definitely be using you again. Amanda Oakes September 2006, Singing in the Rain |
Just to let you know I am delighted with my
bag, which I collected from the post office this morning.
It is everything I expected and more. When my husband has
got over the shock of this one I will be back for
more Thanks again, Ros September 2006, Raindrops |
| Thank you for my order. The bag arrived this
morning and was just what I wanted. Thank you for your
swift processing of my order and the prompt delivery of
my super Radley bag. I have been very impressed and will
certainly recommend your company and use you again. With
thanks Hazel Kennedy, Hampshire October 2006, Riva |
Have just received my order which I placed on Friday,
for a Radley tan purse. Your service is second to
none, The packaging is first class. I came on your
site by accident, I am very pleased I did. Your
prices are excellent. I now have two purses from you
and love them both. Thankyou Jacqui Regards
Margaret Layton, Co Durham November 2006, Scottie purse 81248 |
| Jacqui - Radley umbrella received today, many thanks
for the personal service when my credit card wouldn't
process. I will be recommending your site to friends, Anne Dyson, Merseyside December 2006 |
Received the bag today, as promised...
excellent next day service!! Very much appreciated from
someon who left Xmas shopping far too late Marc Pearce, Hampshire December 2006 |
www.jacquisbags.co.uk & www.jacquisbags.com can also be found at The Marlowes Centre, Hemel Hempstead Tel: 01442 270260 or 07973 848742 or via email.